Frequently Asked Questions
Everything you need to know about shopping with The Horse.
What materials are used in your leather goods?
We use premium, ethically sourced Italian leathers and high-quality hardware. Our leather is designed to age beautifully, developing a unique patina over time.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
Do your watches come with a warranty?
Yes, all The Horse watches come with a one-year manufacturer's warranty that covers defects in materials and workmanship from the date of purchase.
How should I care for my leather bag or wallet?
We recommend avoiding prolonged exposure to direct sunlight and moisture. Clean with a soft, damp cloth and use a leather conditioner every 6 months to maintain suppleness.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.